FAQ

BAGS PRODUCTION TIME:

Due to high demand, please expect a 2-6 weeks timeframe for bag production. All bags are made to order. Handmade with love, for you. 

UPDATE: 

I’ve reached full capacity for the 2–6 weeks sewing timeline window.

Orders placed between December 1st and February 15th are experiencing an extended sewing process timeline.

Thank you so much for your patience while I prepare your pouches! 

SHIPPING:

We ship to Canada, U.S. & Internationally.

All shipping costs are calculated at checkout. 

International deliveries may have duties and taxes. Customers are responsible for these charges.

Shipping time is on top of production time. 

CANCELLATIONS & REFUNDS:

Once a pouch order is placed, it is immediately added to production queue, and materials and production time are allocated.

All sales are final once placed.

No cancellations and no refunds. 

No exchanges or returns, as all pouches are made to order.

ALL INQUIRIES:

Please contact us scrollsagency@gmail.com or via IG @maisonscrolls

Monday to Friday

10am to 5pm est. 

Thank you for supporting my small business!